Frequently Asked Questions

We accept a variety of payment methods, including Cash on Delivery (COD), Easypaisa, JazzCash, and credit/debit cards.

We offer a 5-day refund policy from the date of delivery. To process a refund, an unboxing video is required. Refunds are processed within 7 business days after approval.

Cash on Delivery (COD) Orders: Delivery takes 7 to 9 days, with verification required before shipping.
Paid Orders: Delivery takes 3 to 5 days, with no verification needed.

We use reliable shipping partners such as TCS, PostEx, and Leopard to ensure timely delivery.

Yes, you will receive a tracking number via email or SMS once your order has been shipped. You can use this number to track your order’s progress.

For any questions or assistance, you can email us at support@broadchoice.shop or WhatsApp us at +923334106309.

Currently, we only offer shipping within Pakistan.

To cancel an order, please contact our support team as soon as possible. Once an order is in transit, it cannot be canceled.

If you receive a damaged or incorrect item, please contact our support team with your order number and photos of the item within 48 hours of delivery. We will arrange for a replacement or refund.

To return an item, please contact our support team for instructions. Items must be returned within 5 days of delivery, in their original condition, and with the unboxing video if applicable.